Refund Policy
100% satisfaction guaranteed on all custom apparel. Return unused for a full refund – no questions asked.
Our Satisfaction Guarantee
At Kitted, we stand behind the quality of our custom apparel. If you're not completely satisfied with your order, we offer a hassle-free refund policy that puts your satisfaction first.
If not happy with your gear, return unused for a full refund – no questions asked.
Refund Conditions
Return Condition
Items must be returned unused and in original condition with all tags and packaging intact.
Time Frame
Return requests must be made within 30 days of delivery to be eligible for a full refund.
Custom Designs
Custom designs are eligible for refund if quality issues exist or if the final product doesn't match specifications.
Full Refund
Receive your full refund within 5-7 business days after we receive and process your return.
How to Request a Refund
Contact Us
Contact us via email or phone with your order number and reason for return (optional).
Return Label
We'll provide a prepaid return shipping label for your convenience.
Ship Items
Package the items securely and ship them back to us using the provided label.
Get Refund
Receive your full refund within 5-7 business days after we process your return.
Contact Information
sales@vispro.co.nz
Phone
+64 157 6932
Hours
Monday - Friday: 9am - 5pm
Saturday: 10am - 2pm
Sunday: Closed
This refund policy is valid for all orders placed within New Zealand. Last updated: September 2025.
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Shop with confidence knowing you're protected by our satisfaction guarantee.